Privacy Policy

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you.
This policy is intended to help you understand and tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data. Where we provide the Services under contract with an organization that organization controls the information processed by the Services.

 

Who are we?

Utel Systems are a company providing Network Monitoring and Analysis Solutions and Protocol Analyzers & Simulators to the worldwide telecom market.  Sales, marketing and support is handled by Utel Systems directly and through a worldwide network of highly skilled and competent distributors.

You can reach us on:

Phone: +4737046192

Mobile: +4741213184

Email: info@utelsystems.com

We are required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to our data protection officer on the following e-mail address: dpo@utelsystems.com

 

When you use our website

When you use our website to browse our products & services, view the information we make available or download a document, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

Some of the cookies we use are strictly necessary for our website to function, and we don’t ask for your consent to place these on your computer. 

When you submit an enquiry via our website or send us an e-mail

When you submit an enquiry via our website, we ask you for your name, company name and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your request to your satisfaction.

We will do this based on the contractual term as lawful basis for processing in order to provide accurate information prior to a sale.

Your enquiry is stored & processed as an email in our e-mail system, identical to how we store & process e-mails received at info@utelsystems.com. Our e-mail system is hosted by Netsecurity an IT security company located in Kristiansand, Norway.

This company has contractually committed to providing appropriate safeguards for your personal data which means it will be protected in line with the legal requirements of the European Union.

We do not use the information you provide to make any automated decisions that might affect you.

 

Your rights as a data subject

You have the following rights related to personal information that Utel Systems hold and process about you:

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

 

Your right to complain

 If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. If you are still dissatisfied, you also have the right to file a complaint with the relevant supervisory authority.

 

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.

We will update the version number and date of this document each time it is changed.

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